Frequently Asked Questions

Is there a limit to how many microwaves I can buy?

No, but please note that if you order more than 10 microwaves, Good360 will contact you to discuss your charity size and program services to ensure you are distributing the goods in accordance with our Terms and Conditions.

Please note that all Good360 charity members have a general ‘spending limit’, which is the maximum Fair Market Value amount that your organisation will be allowed to receive for requested products per membership year. Spending limits are based on your charities historical gross revenue reported on ACNC. Please see the FAQ ‘Is there a limit to the amount of goods I can order and how do I change this?’ for more detail.

What sizes and colours do the microwaves come in?

The dimensions and colours of the microwave units are noted in the individual product listings. Please take careful note as we do not offer exchanges or refunds of shipping and handling fees for change of mind.

Why is the handling fee higher than usual on the microwaves?

Good360 has faced more expenses than usual to source and supply these microwaves to our members. We incurred cost to acquire the microwaves, as well as set up new facilities and staff in our warehouse in order to test and grade the units. Accordingly, our microwave handling fee has been calculated based on the higher than usual expense to Good360 of acquiring, processing, handling and packaging the microwaves for our members.

Do you offer returns on the microwaves and refunds of the shipping and handling fees for change of mind?

No, returns and refunds will not be accepted.

What condition are the microwaves in?

The microwaves are returned products that still function to Panasonic’s exacting standards. Some individual items may show signs of wear, such as minor scratches, marks, dents or imperfections on the fascia. In some instances accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging). Please take note of any additional detail provided in the individual product listing when adding the microwave to your shopping cart.

Do the microwaves come with a warranty?

Yes, Panasonic Refurbished Products carry a 3 month warranty managed by Good360. If your microwave is faulty, please document it in writing and photos and then contact us to discuss.

Can product donations from Good360 be sent outside of Australia?

It depends, but as a general rule, no they cannot. We receive a limited amount of product that can be sent internationally. If a donor designates its product donation for an international destination, we will work with organisations that have been approved for international shipping to make the necessary accommodations.

In general, assume all product donations cannot be distributed outside of Australia. Please contact us if you want more information.

What if I have made a regular order including the cost of freight but want to pick the items up?

If you have made an order via the website and paid the 10% postage and handling fee but want to change the order so you can pick the product up then you must contact us immediately to make this change.

Please note we cannot guarantee we can change the order – it will depend on the status of your order.

Can I pick-up my goods?

Yes, but you must nominate to Click and Collect in at the point of purchase on the website. See Click & Collect in FAQs for more details.

What if my goods are damaged after delivery by Good360?

If the product that you received is damaged or missing parts, please document it in writing and photos and submit to us via our online form. After review, we can extend a credit to your NFP that can be used on future product donations from Good360.

What is a pallet?

A pallet is a 40”(L) x 48”(W) cargo platform and requires a forklift or pallet jack to be moved. On average, they have product stacked to a height of 56” and are often shrink-wrapped. If your location does not have a loading dock, a forklift will be required to remove the pallet from the delivery trailer. Lift gates may be ordered in advance for a nominal fee as a substitute for a forklift.

When can I expect my goods to be delivered?

In most cases, you should receive the product approximately 10 to 14 business days after we receive and approve the request. If your order does not arrive please contact us so we can follow up with the freight company.

Orders that consist of pallets, ship by a less-than-truckload (LTL) carrier and are generally transported on a 53’ tractor trailer.  Standard shipping (included in the admin fee) for LTL shipments does not include lift gate or inside delivery. Orders that contain a large number of cartons (typically 10 or more) may also ship less-than-truckload (LTL).

Upon arrival of your LTL shipment, the driver is responsible for moving the freight to the end of the truck for delivery.  In preparation for your delivery, consider the following:

  • Is there a loading dock on site?
  • Is the dock accessible by a 53’ tractor trailer?
  • Is there a forklift or pallet jack available to remove the palletized product from the trailer?
  • If no loading dock is available:
  • Is there a forklift available to unload the palletized product from the trailer? OR
  • Will there be labor ready to unload the truck? This requires enough staff and/or volunteers to be able to hand unload the pallet(s) very quickly.

Trucks with lift gates can be arranged in advance.  The additional fee is $72, but the fee may increase if inside delivery is also needed.

Organisations that request a donation by the truckload (18 or more pallets) will have scheduled delivery appointments.  Make sure to review the LTL questions above, as they relate to your delivery location.

For any order, address delivery changes must be approved in advance. Submit requests via our online form.

Orders

After you place an order using the website, we will check the information you have given us for validity, by verifying your method of payment and delivery information. Please note that we reserve the right to reject any order you place with us for any reason whatsoever. In the unlikely event that we reject your order, we will notify you by phone immediately to discuss the matter. Your credit card will not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Product Photos

We attempt to display images of the goods shown on the website as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.

Availability of goods

The availability of goods on the website are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Can I tell you what Goods I need for my charity?

At Good360 we love to hear suggestions from our members as to what goods they would like us to stock. We have a wonderfully dedicated group of supporting donors and we are always on the look-out for more. Knowing in advance what you would like to order gives us the opportunity to source the goods you need.

How do I change my delivery address?

Only the primary user/account administrator is able to change details for your NFP, including your delivery address. Just login as usual and make your appropriate changes.

I’m having trouble placing an order – who do I contact?

We love to give away our goods for FREE and so we are always here to assist you to place your order. Please contact our friendly Giving Team on registrations@good360.org.au. Or phone 02 8594 3600.

How do I spend credit?

If your organisation has received a Good360 credit, it will be visible as a payment method during checkout.  The credit will be used first, and then your organisation will need to pay any balance via paypal or credit card.

Is there a limit to the amount of goods I can order and how do I change this?

There is a spending limit. An organisation’s spending limit is the maximum ‘Fair Market Value’ amount your organisation will be allowed to receive for requested products per membership year. Spending limits are based on the most recent historical gross revenue reported on ACNC or by the nonprofit and are set from

Small Charity – $10,000

Medium Charity- $25,000

Large Charity – $50,000 per membership year.

Spending Limits apply per branch.

If you have offices in multiple locations, you are eligible to apply for a registration per location. A membership fee ($250+gst) is payable per location and each location is eligible for their own spending limit.

To increase your spending limit, you will need to provide Good360 with one of the following documents:

The most current revenue statement (profit and loss statement), as well as a current balance sheet. These internal financials must be accompanied by a cover letter on your organisation’s letterhead and signed by an authorised member of the staff stating that these financial statements represent, to the best of your knowledge, the financial position of your organisation for period stated.

OR

Audited financials

The above documents can be emailed to registrations@good360.org.au. Be sure to include your organisation’s name and registration number.

There is a spending limit. An organisation’s spending limit is the maximum ‘Fair Market Value’ amount your organisation will be allowed to receive for requested products per membership year. Spending limits are based on the most recent historical gross revenue reported on ACNC or by the nonprofit and are set from

Small Charity – $10,000

Medium Charity – $25,000

Large Charity –  $50,000 per membership year.

Spending Limits apply per branch.

If you have offices in multiple locations, you are eligible to apply for a registration per location. A membership fee ($250+gst) is payable per location and each location is eligible for their own spending limit.

To increase your spending limit, you will need to provide Good360 with one of the following documents:

The most current revenue statement (profit and loss statement), as well as a current balance sheet. These internal financials must be accompanied by a cover letter on your organisation’s letterhead and signed by an authorised member of the staff stating that these financial statements represent, to the best of your knowledge, the financial position of your organisation for period stated.

OR

Audited financials

The above documents can be emailed to registrations@good360.org.au. Be sure to include your organisation’s name and registration number.

Can I sell this product to raise funds for my organisation?

No.  The goods cannot be sold, traded or bartered or be given as gifts to volunteers or sold in thrift shops.  All goods MUST be given to the disadvantage you serve in your community within Australia.  Product donations must also be used for the core purpose and/or toward programs supporting your charitable purpose. In addition, once we ship them to you, goods can’t be shipped outside of Australia without prior written consent from us.

Are there any product limitations on goods ordered?

Specific ordering limitations may apply, and will vary by product type. Some products are limited by the quantities any one organisation can request at one time and/or annually. Other products have specific geographic limits. Please be sure to review each donation carefully for any eligibility restrictions.

How do you determine the Fair Market Value (FMV)?

The Fair Market Value (FMV) are dictated by the value given by the product donor at the point of donation.

What is your cancellation, returns and refund policy?

The Good360 charity registration fee is non-refundable once paid. The fee is imposed to cover the administration process required to review each application to ensure that the member is a charity or non profit operating for a charitable purpose.

Good360 does not request that any donations be returned. They may either be distributed to another organisation with written permission of Good360 or may be discarded. If an organisation wants to donate Good360 products to another nonprofit, the recipient organisation must register with Good360. The participating organisation can be vetted as an ACNC nonprofit and would need to agree to our product terms of use. The product donations should be redistributed without a fee. Redistribution of products to other organisations should be a one-time occurrence where otherwise useful products would be thrown away because they do not serve the nonprofit’s mission or client base.

Good360 does not extend refunds on shipping & handling. If the product that you received is damaged or missing parts, please document it in writing and photos and submit to us via our online form. After review, we can extend a credit to your nonprofit that can be used on future product donations from Good360.

How can your NFP use the Goods you have ordered?

Once you have received your ordered goods you can use them to serve your community only within Australia. You can only use them to assist in the performance of your charity’s core purpose for which your NFP has charitable purpose. Unfortunately you may NOT sell the goods, which includes fundraising, bartering, auctioning, or in sell the goods in stores.

In addition, goods may NOT be shared with another NFP unless you are granted written approval by Good360. And since we are all “working” for those in need, goods cannot be given to volunteers or staff and this is very important for your colleagues to be aware of.

Can I cancel my registration?

No. The Good360 charity registration fee is non-refundable once paid. The fee is charged to cover the administration process required to review each application to ensure that the member is a charity or NFP operating for a charitable purpose.

How do I reset my password?

You can easily reset your password by going to the Sign In/Register page here – and clicking on “Forgot Your Password?” to enter your email address.  You will be sent an email with instructions on how to reset your password.

Can secondary user(s) be added to my NFP’s membership?

Yes, we happily encourage your designated staff to participate in the ordering of brand new goods for your NFP. Simply have each staff member go to  https://catalog.good360.org.au/register/ (make sure they sign up as a Non Profit, not individual or volunteer) and enter his/her email address and create a password. Once the ABN for your NFP is entered, the new user will have access to the Good360 and will be able to order goods.

Please remember that all secondary users who order goods will need authority to make relevant payment for any shipping & handling charges. The only limitation on secondary users is that they will not be able to change any information about your NFP. Only the primary user/account administrator of the NFP can do this.

What kind of goods can I expect to find on Good360, who are some of the brands you work with?

Our goods cover hundreds of categories that have the potential to assist your community in many aspects of their lives, for example:

  • Office furniture, stationery and supplies;
    • Bath & beauty products;
    • Clothing and shoe
    • Household items for the kitchen, bathroom, dining & bedroom;
    • Toys, educational and recreational items;
    • Appliances & furniture;
    • And much, much more.

Some of our generous product donors include: L’Oreal, LUSH, Woolworths, Linen House, Officeworks, Staples, 3M & Shoes of Prey

Unfortunately we can’t guarantee the availability of specific goods or their quantities and we don’t stock perishable goods such as food and medicine. We recommend that you regularly search our website to view our current range of goods.

I love everything I have read and I really want to join but we can’t afford the membership is there a way we can be sponsored?

Yes, we want everyone to have the opportunity to access brand new FREE goods to help their community. We don’t want the membership fee to be a barrier.

We have some generous funders who will fund genuine requests for sponsorships, we will often promote these via social media or you can submit your request here.

To make a request for sponsorship you will be required to complete a short survey to undertake your need and suitability. Not all requests are granted.

The goods are FREE, why does Good360 charge a registration fee and shipping & handling?

Good360 is a charity – like you. We need to cover the costs of running our operations.

We are investing into the technology that drives the website to continue to provide you with a great customer experience, we operate a 10,000sqm warehouse and have a dedicated team of staff who work hard to build relationships with product donors to provide you with millions of dollars of brand new goods.

Let’s not forget about the amazing Giving Team who are on hand to answer your questions when placing an order, the administration and finance team who make sure payments are always correct and the marketing team who shout out and promote your Impact stories.

We couldn’t do this all without a team of dedicated volunteers who support our paid team.

What if I have more than one location or branch – do I pay $250 per branch?

Yes, the membership fee is applied per branch (shipping location). As part of our membership conditions goods must be shipped to the registered location for use of this locations program service. You are not permitted to order goods for other branches, they must have their own registrations.

Many of our members who have multiple branches understand the benefits of this system.

  • Spending Limit – each branch has their own spending limit ($50,000 each)
  • Each branch orders what they need, this saves time trying to coordinate many branches requests into one order.
  • Orders are delivered to the door of each branch, this saves additional freight costs of redistributing them across your network
  • Storage – each branch only receives what they need
What are the benefits of membership?
  • 24/7 access to Good360 website of brand new FREE goods donated by some of Australia’s well known retailers and manufactures. Choosing the right product is easy. You can zoom over a product image to understand exactly what you are ordering. Effortlessly add items to your shopping cart.
  • All you pay is a nominal shipping and handling fee to get the goods delivered directly to your door or order via Click & Collect and only pay a handling fee and collect from the Good360 warehouse at Smithfiled (Sydney NSW)
  • Good360 will save you time and funds. This means scarce resources can be redirected back into running successful programs to have even greater impact where it matters most.
  • Your own personal dashboard to track and report the goods that you have ordered and the impact that you have made
  • Create and share powerful impact stories so that the businesses who donated the goods and your supporters can see how you are using the goods to change people’s lives. Click here to read more impact stories.
How do I join and what are the benefits and costs of membership?

Registration of your eligible NFP is simply done through our website. When you register, the payment of our nominal, annual subscription of $250+GST per registering branch will be required. You will be asked to provide other information including your latest Audited Financial Statements. You will receive a confirmation email upon your successful registration and access to our online goods catalogue. Please click here to start your registration.

If for any reason you have an issue with your registration, please contact our friendly Giving Team on registrations@good360.org.au. Or phone 02 8594 3600

Good360 works hard to protect the integrity of the product donations provided by our donors. Our registration process ensures that only qualified charities & NFP’s have access to the Good360 website.

Who can join Good360?

Good360 is a way for businesses to donate brand new goods to Charities & Not-for-Profits (NFP) to help Australians in need.

Because our mission is to give brand new FREE goods to people in need across Australia, we want to ensure that the right people are the recipients.

Firstly, we would like to know that your charity is listed on the Australian Charities and Not-for-profits Commission Register (ACNC) which you can check here. Each branch of an eligible NFP may join separately to take advantage of the thousands of brand new FREE goods we have on offer.

Can I change my Shipping Method from ‘Click & Collect’ to ‘Deliver to Door’

You must contact us immediately. We cannot guarantee changes to shipping method will be possible. If possible, standard shipping and handling fees will apply in addition to an administration fee.

I have placed an order via Click & Collect what happens next?

Step 1 – You will receive an email acknowledging your order has been received, payment has been received and your order is being prepared.

Step 2 – You will receive an email letting you know your order is ready to pickup.

Are there any product limitations to Click & Collect?

Good360 reserves the right to:

  • limit the amount of goods you can order at any one time;
  • reject any order you place with us for any reason whatsoever; and/or
  • impose a spending limit based on the size of your organisation.

In the unlikely event that Good360 imposes any of the above, we will notify you by phone as soon as possible to discuss the matter.

What happens if my Click & Collect goods are damaged in transit?

Good360 cannot take any responsibility for items that are damaged after they have been picked up by you from our warehouse.

Will there be someone to help me load the goods into my vehicle?

There will be volunteers and equipment available to help load your goods into your vehicle. The Good360 warehouse’s collection hours are between 9am-3pm, Monday – Friday.

Where is the Good360 warehouse located for Click & Collect orders?

The Good360 warehouse address is:

AU491 Basement Warehouse

149 McCredie Rd

Smithfield

NSW 2164

https://goo.gl/maps/B7fYPAVdAmD2

When you arrive please park outside the warehouse and make yourself known to the Warehouse Duty Manager. You will need to present some ID and a print out or copy of your order on your phone to ensure you receive the correct goods. You will then be instructed on where to move your vehicle in order to safely load your goods.

What happens if I can’t fit all my Click & Collect goods into my vehicle?

If you can’t fit all the goods into your vehicle, you can arrange another pickup time with our Warehouse Manager whilst you are there. Failure to pick up the goods at this arranged time will result in the goods being returned to the warehouse shelves, available for other charities to order via the website. You will not be refunded the handling fee, if you choose not to pick up your goods.

 

What size vehicle do I need to collect my goods?

Please check the product description of the goods when ordering, this will provide the dimensions of each box. It is your responsibility to calculate the size of your order and arrange a suitable vehicle for pickup at our warehouse.

 

When will Click & Collect be available in other states?

We would love to have a warehouse of free, unused goods in other states and our team are working hard to expand the organisation to fill the needs of our charity partners.

What if I can’t pick up my items within 3 business days of placing the order via Click & Collect?

If you can’t pick up the goods within 3 business days of placing your order then the goods will be returned to the shelves and will be made available for other charities to order via the website. If there is an emergency and you are unable to pick up the goods then please contact Good360 on 02 8594 3600. You will not be refunded the handling fee, if you choose not to pick up your goods.

How long do I have to pick up my Click & Collect goods?

You must pick up the goods within 3 business days of placing your order. Failure to do so will result in the goods being returned to the shelves for other charities to order and you will not be refunded the handling fee. The Good360 warehouse’s collection hours are between 9am-3pm, Monday – Friday.

Why is there still a handling fee for Click & Collect?

Good360 is a charity and like all charities we need to cover the costs associated with running our programs. This fee contributes to the cost of running a large warehouse to store, sort and distribute these goods as well as the development of the e-commerce website that enables our charities to quickly access the goods from our generous product partners. We have a team of very dedicated staff who work hard to develop the relationships with our corporate partners to source the brand new goods that are available at our warehouse via the Click & Collect program.

What is Click & Collect?

Click & Collect allows registered charities to order goods and pick them up from our Good360 warehouse in Smithfield, NSW for a nominal handling fee of up to 5% of the Fair Market Value as calculated in your checkout. Free goods can be ordered as usual via the website. You will be given a choice to nominate Click & Collect at the checkout.

How do I create an impact story?

You can find the link to create an impact story in your transaction history on your dashboard. Fill out all the fields in the form (fields with an “*” are required) and publish. All impact stories will be reviewed by Good360 staff and will not appear on the site until they are approved.

What is a Wishlist?

A Wishlist is crowd funding for products on the Good360 donation catalog. Wishlists give our nonprofit members the ability to create a visual campaign that showcases and shares online the Good360 products they want to receive for programming and gives them the ability to ask their supporters for help in funding the administrative costs associated with those products.

There are two types of Wishlists, basic and reserved.

Basic Wishlist

A Basic Wishlist can be active for up to 30 days and uses the contributions of individual supporters to fund it. Products on a Basic Wishlist are not reserved and are available on a first come, first served basis and are subject to availability.

Reserved Wishlist

A Reserved Wishlist requires the nonprofit to provide a credit card and can be active for up to 14 days. Products on a Reserved Wishlist will be held for the nonprofit, and any remaining balance not funded after the 14-day period will be charged to the nonprofit.

How do I register?

Nonprofits can join Good360 through our online registration tool. Membership is free, but in order to qualify you must be a DGR item 1 nonprofit organisation.

If you are a school, church, newly developed organization or under a DGR item 1 nonprofit organisation, you may also register using our online registration tool.

If all requirements are met through the online system, you will receive a confirmation email and have instant access to the online catalog.

If your nonprofit is not approved online, you should contact our Nonprofit Relations team. Once you provide the required documentation to this team, your organization will typically be approved within three business days.

How can I share my impact story?

An impact story can be shared on a website or blog by clicking on ‘Share This Story’ on the impact story detail page.  This will give you an embed link, so that you can add the impact story widget to your website or blog.

What is an impact story?

An impact story is a tool that lets you add photos, videos and testimonials to share the work that your organization does with the products obtained through Good360.

How can I request products that are not on the online catalogue?

You can always add your Product Needs onto your dashboard under the My Account tab.  Good360 uses this information to approach donor companies for additional product donations.

What products can I add onto my Wishlist?

The only products available for a Wishlist are products that Good360 currently has in its online catalogue, excluding the Retail Donation Partnership Program.

Is there a limit to how many Wishlists I can have?

An organization can have up to 10 active Wishlists at a time.

How long will it take me to get my products once the Wishlist is fully funded?

Once your Wishlist is fully funded, it will be reviewed by a member of our Nonprofit Relations team.  Once approved, you will receive an email with estimated shipping.

Do I have to wait for the whole Wishlist to be funded before any of my products get shipped?

Yes. You will have between 1-30 days (depending on the duration you have selected) to fully fund your Wishlist before items can be shipped.

What happens if I don’t get enough funding for my Wishlist before time has expired?

If you created a Basic Wishlist, then no products will be shipped to you. All funds that were raised will be added as a credit to your Good360 account and can be used toward any future donation requests on our catalog. These funds are not cash-redeemable and can only be used toward Good360 administrative fees.

If you created a Reserved Wishlist, then the remaining funds will be charged to your credit card and your products will be shipped to you.

How do I let my supporters know?

A Wishlist can be shared on a website or blog by clicking on the ‘Share This Wishlist’ button of the Wishlist detail page.  This will give you an embed link, so that you can add the widget to your website or blog.

You can also send your Wishlist to your supporters by email at the bottom of the ‘Create Wishlist’ page.

How do I create a Wishlist?
  1. From your dashboard, click the ‘My Wishlists’ tab and then ‘Create a New Wishlist’. You can also click ‘Wishlist’ on any catalog product description page and select ‘Create a New Wishlist.’
  2. Fill out all of the fields in the form (fields with “*” are required). You can save your Wishlist at any time and come back at a later date.

 

NOTE: Be sure that all the products you would like to have on your Wishlist are added before publishing. Once you click ‘Publish’, you will only be able to edit certain fields and will not be able to add or delete products.

Cancellation and Refunds Policy

Can I cancel my registration? No. The Good360 Charity Registration fee is non-refundable once paid. The fee is imposed to cover the administration process required to review each application to ensure that the member is a charity or non profit operating for a charitable purpose.

How can I receive product?

There are three ways Good360 can get donated products to your organisation:

Browse the Good360 GivingPlace and place an order: It’s just like online shopping, but the product is FREE–you only pay a service fee to help cover shipping and handling. Browse our current warehouse inventory of available product donations at any time, place an order, and we do the rest. Then your product is shipped to your door. Some of our donors may even cover the service fee for you, and our social networking tools will let you activate your own donor network to raise the money online.

Pick up donations from a local retail store for a whole year: Work with us to partner with a retail store or business right in your neighborhood. During the year, your nonprofit can pick up donations directly from the store, cutting out the shipping costs. Choose to partner with one store for a period of time-up to one year. (An annual fee applies for each retail partnership.)

Receive one-time local donations: A great way to “test drive” a partnership agreement! Companies approach us all the time with one-time donation opportunities that are available for direct pick-up in specific locations. You can find these with our real-time mapping feature or we regularly notify member nonprofits in the surrounding area about these first-come, first-served opportunities.

What products are available through Good360?

Nonprofits can save valuable resources and improve their operational capacity with Good360’s donated products or special pricing programs. We do our best to meet the product needs of our non-profits, however the availability of products can vary and no products are guaranteed to be available. Registered charities will typically find available products such as:

• Office furniture, equipment and supplies;
• Personal Care Products;
• Clothing; Shoes
• Building materials and cleaning supplies;
• Toys, educational, and recreational items;
• Appliances, furniture, and other household items;
• And much, much more.

Good360 DOES NOT distribute food or medicine

Can companies provide cash grants?
Do companies donate excess inventory or returned inventory?

Both types of donations are accepted.  If the donor is unable to take steps to assure the quality of the donation, then we will more than likely ship to one of our Community Redistribution Partners, who will determine the quality of the donation; if acceptable, they will distribute the products to the local nonprofits they serve.

What kind of reporting does Good360 provide?

Good360’s online portal, GivingPlace, allows donors to access all data and reporting derived from their program(s) in real time. Additionally, nonprofits publish impact stories that detail the impact of the donations they receive.

Does Good360 distribute to international nonprofits, or just Australian-based nonprofits?

Good360 donated goods to Australian-based nonprofits working domestically and only distributes goods internationally, if a donor request this or to a assist in times of disaster relief.

Should you want to distribute goods internationally, please contact us and we will be delighted to discuss this.

How does Good360 vet its nonprofit network to protect the brands of its corporate donors?

Good360 thoroughly vets every nonprofit in our network to ensure it is:

  • A verified ACNC non profit or school who relieve the needs of disadvantage people in the community
  • Not in conflict with Good360 or corporate partners ’missions.

Additionally, we have a Compliance Team that monitors our nonprofit network and enforces any violations of the Product Use Guidelines. You can read more about our vetting practices here.

Can companies run different programs simultaneously (for example, a program from the store level and from our distribution centre)?

Yes – a company may run as many simultaneous programs as it wants. For more information on crafting a corporate philanthropy program, contact a Philanthropy Engineer today.

What types of products does Good360 take?

We accept new, refurbished or “like new” non-perishable products. Some of our top needs include: technology, apparel, office/school supplies and personal care products. We can’t accept anything perishable or any items that are used, damaged or broken.

With our Retail Donation Partnership program, we expand the accepted donations to including display model and slightly imperfect goods as these goods are going directly from a retail location to a nonprofit.

What are the advantages of product donation over liquidation?

In many cases, the cost of landfill, storage/warehousing and liquidating is higher than donating product to Good360 – not to mention the CSR benefits for your brand(s). Contact us to learn more.

What if I have a problem with my retail store partner?

Please send an email documenting your issues and/or challenges via our online form, referencing the store name and number in the subject line.

What can I do with products I don’t want?

If you receive items that your organisation is unable to use, you may be able to share them with another nonprofit serving the disadvantaged in your community. To do so, you must obtain written permission from Good360. Good360 will not approve any organisation that is not registered or vetted. Remember, you may not sell the items in any manner or auction or raffle them off as prizes. If you receive items that are not usable, try to be creative—like turning a broken mirror into a mosaic. For items that have no use, you will need to dispose of them.

Do I have to take everything the store gives me?

Yes. Your organisation must take all items that have been processed by your store for donation. If you receive large amounts of products that are missing parts or are damaged, please contact the Good360 retail partnership team via our form, referencing the store name and number in the subject line.

Will the donations be delivered to me?

No. You will pick up donations from your retail partner. Discuss the volume of available donations with the store manager so you will know what size vehicle to take to the pickup site.

What am I allowed to do with the products?

Product donations can be used to serve the disadvantaged in the community within Australia; or to assist in the administration of your charity’s programs. You may NOT sell the donated products in any manner, which includes bartering, auctioning, or in thrift stores. Products may not be shared with another nonprofit unless granted written approval by Good360. Donations cannot be given to volunteers or staff, since items must go directly to those in need. Be sure all employees and clients are aware of all Good360 restrictions and policies.

What are the costs to partner with an available retail store partner?

The yearly retail program partnership fee ranges from free to $600 annually depending on the retailer from whom you are receiving donations. When you find an available store in your area, the annual partnership fee and the location will be listed on our catalogue.

How can I get matched with a partner through the retail program?

Available retail partnerships can be viewed through the mapping tool. Simply put in your postcode to find local retail stores who are looking for partners. If you wish to partner, click on an available retailer to request the partnership.

How soon can I begin receiving donations?

You will receive donations usually within six to eight weeks after signing up with the store, and sometimes sooner. The timing varies based on how quickly the corporate offices notify their stores of the new partnerships. Typically there is a transition period, especially in the event that the store was recently partnered with another organisation.

What products will I receive?

You could receive any product that the store sells. Typically they are display, returned, out-of-stock or slightly damaged items that are not new.

How often will I receive a donation from my partner store?

The quantity and frequency of donations will vary based on store brand, location, and season. More information on each of our retail partners can be found on this page.

What does “annual partnership” mean?

An annual partnership is offered for stores participating in the Retail Program. If you request an annual partnership with a store, you will be the exclusive charity for a 12-month period. During that time, the store will contact you on a periodic basis to pick up donations they have available. The donations will be made up of a variety of items such as returns, overstock, clearance or end-of-season merchandise. The yearly retail program partnership fee ranges from free to $600 annually depending on the retailer from whom you are receiving donations. You can access a list of available stores in your area through our online catalog at https://catalogue.good360.org.au 

How do I use credit through Good360?

If your organisation has received a Good360 credit, it will be visible at the online donation catalogue checkout.  The credit will be used first, and then your organisation will need to pay any balance with a credit card.

How do I return an item shipped by Good360?

Good360 does not request that any donations be returned. They may either be distributed to another organisation with written permission or may be discarded. If an organisation wants to donate Good360 products to another nonprofit, the recipient organisation must register with Good360. The participating organisation can be vetted as an ACNC nonprofit and would need to agree to our product terms of use. The product donations should be redistributed without a fee. Redistribution of products to other organisations should be a one-time occurrence where otherwise useful products would be thrown away because they do not serve the nonprofit’s mission or client base.

What is Good360’s return policy?

Good360 does not extend refunds on product donations or retail partnerships. If the product that you received is damaged or missing parts, please document it in writing and photos and submit to us via our online form. After review, we can extend a credit to your nonprofit that can be used on future product donations from Good360.

How soon will I receive my products?

In most cases, you should receive the product approximately 10 to 14 business days after we receive and approve the request.

Orders that consist of pallets and/or gaylords ship by a less-than-truckload (LTL) carrier and are generally transported on a 53’ tractor trailer.  Standard shipping (included in the admin fee) for LTL shipments does not include lift gate or inside delivery. Orders that contain a large number of cartons (typically 10 or more) may also ship less-than-truckload (LTL).

Upon arrival of your LTL shipment, the driver is responsible for moving the freight to the end of the truck for delivery.  In preparation for your delivery, consider the following:

  • Is there a loading dock on site?
  • Is the dock accessible by a 53’ tractor trailer?
  • Is there a forklift or pallet jack available to remove the palletized product from the trailer?
  • If no loading dock is available:
  • Is there a forklift available to unload the palletized product from the trailer? OR
  • Will there be labor ready to unload the truck? This requires enough staff and/or volunteers to be able to hand unload the pallet(s) very quickly.

Trucks with lift gates can be arranged in advance.  The additional fee is $72, but the fee may increase if inside delivery is also needed.

Organisations that request a donation by the truckload (18 or more pallets) will have scheduled delivery appointments.  Make sure to review the LTL questions above, as they relate to your delivery location.

For any order, address delivery changes must be approved in advance. Submit requests via our online form.

Are there any membership fees?

Registration with Good360 is an annual fee of $250 + gst per branch. Your registration includes:

  • access to donated product from some of Australia’s leading brands.
  • opportunities to receive one time, time sensitive donations – particularly office furniture
  • your own ‘Dashboard Profile’ (access to catalogue, wishlists, impact stories, needs tool) all the tools you need to communicate the good work you do in your community to help raise your profile and receive more donations.
  • special corporate partner offers including discounts and promotions for Good360 registered charities
  • invitations to attend GivingPlace training workshops, ensuring you receive the maximum benefits from receiving and sourcing products.
What is Good360?

Good360 is a nonprofit that connects businesses, individuals and other nonprofit organisations. Good360 creates customised programs for businesses and corporations that allow them to donate products and services and do more social good. Good360 also provides its nonprofit members access to an online product donation catalogue, where they can receive donated goods for their programming and community services.

Previously known as Gifts In Kind International, Good360 is the worlds’s nonprofit leader and expert in product giving. We partner with many Fortune 500 companies to redistribute unused products to nonprofits around the globe. Since our inception in 1983, we have distributed more than $8 billion worth of products to nonprofits serving a wide variety of causes worldwide.

Now operating in Australia, non profits and businesses around Australia can join the circle of good to help more people in need.

No helpful answer? Here are some options.

Quick Contact

What would you like to know?

Not readable? Change text. captcha txt
×