We want to make sure you can create the biggest impact in your community so here are some tips and tricks to get the most out of your FREE Good360 membership.
As a member of Good360 you will be able to
Tips on getting started
When you first join Good360 placing your first order can feel a little overwhelming.
See our video guide on navigating our catalogue as well as how to place an order and any other handy tips and tricks.
Image: Drought Angels
How to make the most out of your membership
Appoint a person to manage your Good360 membership. It’s a good idea to have at least two registered users to ensure that you don’t miss any offers. You can easily add additional users via your dashboard. You may have multiple users registered on the account.
Plan ahead: Stock is often limited, order goods when you see them, so your programs don’t miss out.
Due to the nature in which we receive goods, our catalogue offerings change every day. We encourage you to check the catalogue frequently to ensure that
Stay connected to Good360: make sure you keep your contact details up to date and call the Customer Success Team to advise of any changes.
We offer goods in bulk; please ensure that you have the capacity for storage.
Payment options are via Credit Card, PayPal orGood360 Credit which can be pre-purchased via the website, or you can call the Customer Success Team to organise an invoice for Good360 Store Credit.
We will email you with important information about special offers, new products, and promotions. This is our main line of communication, so it is important to not unsubscribe from our mailing list
It’s a good idea to follow Good360 on social media to stay informed of the latest news and updates.
Bringing Good Together
Impact Stories: share the good
Image: Ipswich Hospital Foundation
At Good360 we ask that once you place an order you follow up with an Impact Story.
This is a very important part of the process as it encourages donors to continue the circle of good, as they can see first hand the amazing impact you have created for your community with their donated goods.
Writing an effective impact story is not impossible, but it may take a little bit of time to perfect. Here’s some videos to help you on your way.
Shipping, Handling and Storing
Specific limitations or eligibility requirements may apply to certain products and Good360 programs and promotions.
For example, Good360 may restrict by order volume, geographic limitations, your cause or the size of your organisation. We may ask you additional questions to determine your eligibility to receive products or participate in programs and promotions as needed and we reserve the right to limit or cancel orders at our discretion.
For more detail you can visit our FAQ page.
Good360 does not extend refunds on shipping & handling unless we have been unable to supply the goods.
If the goods that you have received are damaged or are missing parts, please email us including a description of the damage and photos to our Customer Success Team.
We’re sorry to hear that you’ve received an incorrect, damaged, or faulty item.
Please document it in writing with photos and submit it to our team via email email@example.com or phone our friendly Customer Success Team on 02 8594 3600.
No, unfortunately we do not offer exchanges.
Questions about returns and refunds?
Good360 operates differently to a traditional e-Commerce platform or online store. As such some of our terms and conditions are different as well.
You can read more in our FAQ below.