Frequently Asked Questions
Do you offer refunds?
| Good360 does not extend refunds on shipping & handling. If the goods that you have received are damaged or are missing parts, please document it in writing to our team by clicking the blue circle on the bottom right-hand corner of our website or phone our friendly Giving Team on 02 8594 3600.
After review, if the goods are damaged or faulty, we will issue a store credit. We request that the goods are not returned to Good360. |
What should I do if I receive an incorrect, damaged or faulty item?
| We’re sorry to hear that you’ve received an incorrect, damaged or faulty item. Please document it in writing with photos and submit to our team by clicking the blue circle on the bottom right-hand corner of our website or phone our friendly Giving Team on 02 8594 3600.
|
Can I exchange an item?
| No, we do not offer exchanges. |
